Scuba diving in Mexico, FAQ

For certified divers, please note that a Refresher course will be required for any diver who has not dived for 12 months or longer. 

*Proof of your last dive will be required when diving with us*

What if I haven't been scuba diving for a while?

You need to be certified to Scuba dive in the cenotes. If you are not certified or have never dived before you can experience scuba diving with the Discover SCUBA Diving program. 

 

Available in Tulum, Playa del Carmen or Akumal. 

You can dive some of our cenotes with an Open Water certification. Please check out the description of our most popular cenotes around Tulum and Playa del Carmen to see what is required of each cenote and which one "calls" you the most. 

Do I need to be certified to dive? 

If you do not have your certification card with you, we can look you up on the web.

This service is available for PADI, SSI and NAUI certified divers only.

We will need your full name, as it is written on your card, including any middle initials and your date of birth (Day / Month / Year).

What if I lost my certification card?

Yes, if you are Nitrox certified, we offer Nitrox at no extra cost when diving with the Bullsharks and for Cenotes dives. 

*If you are not yet Nitrox certified, consider doing you Nitrox certification with us, that'll be useful through your diving life.  Price $180 US 

Do you offer Nitrox? 

Yes, SCUBA diving requires you to be comfortable in the water and have good swimming skills

Do I need to know how to swim?

If you are concerned about diving because of a medical condition, we advise you to seek medical clearance to dive from a Physician beforehand. Please go through the medical questionnaire and if you can answer "yes" to any of the questions, you would have to see a Doctor to give you a clearance, before you can dive.  

What if I have pre-medical condition? 

Yes, you start your course at home and do your confined or pool sessions and complete the open water dives with us. Please check our "Beginner Courses" page for information in our Referral Courses. 

 

For a normal Open water Course with us, you will also start with your e-learning theory beforehand, so you are nice and ready to get straight in the water when you get to us, 

Can I start my course at home? 

We will provide free transfer within a certain range of distance around Tulum and Playa. 

Details on pick up time and/or availability will be given once we know in which hotel you are staying in.

If you are staying far we can meet you at the diving spots. 

The easiest way to get around The Riviera Maya is with a car, you have many companies to choose from and you won't regret the freedom a car gives you, access and flexibility to go around.  

Please note that if you decide to meet us at the diving points, the price will stay the same, as our car is going there with equipment either way. Often people choose to bring their own cars to be more free, and continue their day from there. 

 

*Please note that we are not allowed to pick up people in the "Zona Hotelera" in Tulum. 

Do you offer transportation?

Please be advised that for safety and comfort reasons we cannot take children under the age of 10 years and pregnant women on our trips.

 

Children (over 10) must be accompanied by a parent or guardian on the boat and in the water at all times.

For safety reasons kids under the age of 15 years are not allowed to dive the Cenotes (Cavern Diving).  

Minimum age and other limitations

Our price list is a cash only price in US Dollars, we accept US Dollars and Mexican Pesos at an exchange rate of $19 pesos.  

Please be advised that ATMs in Mexican Pesos and Dollars are available around Tulum and Playa del Carmen. 

Payment 

• For any cancellation made in good time there is no cancellation fee.

• Refunds can only be given if the booking is cancelled with 24 hours notice. 

• Cancellations made within less than 24 hours will be charged at full rate (including no shows in the morning). 

• Bad weather in the morning, unless it makes the trip unsafe, is not a reason to cancel the trip.

• Dives canceled the same day, (ear problems, dizziness, distress ...) will be charged the full price (including Discover SCUBA dives).

Cancellations

Towel, Hat/cap, payment, sunglasses, diver's certification card and log book.

*Please note that suncream and mosquito repellent is forbidden when scuba diving the cenotes and our reefs*

What should I bring? 

Go-pros are allowed during the dives at no extra fee in most cenotes. 

 

Cameras with a housing will have an extra fee to be payed directly at the cenote entrance, fees vary from $250-$1000 pesos *(professional cameras can sometimes cost more). 

* Cenote Chac-mool forbids all kinds of cameras, including go-pro, but a professional photographer works on site. 

*Cenote Calavera charges a fee for Go-Pros 

Can I bring my camera in the cenote dives?

The minimum certification to dive some of our cenotes is Open Water, but you want to be sure you have good buoyancy skills before your first guided tour, the caves have been forming for thousands of years so it is very important to be careful and respectful. 

Please check out the description of our most popular cenotes around Tulum and Playa del Carmen to see what is required of each cenote and which one "calls" you the most. 

What level of certification I need to dive the cenotes. 

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